Last updated: 11-5-2026
1. Identity of the Data Controller
BeClinic BV
Website: www.beclinic.com
Email: webinfo@beclinic.com
Telephone: +32 2 309 90 00
BeClinic BV is responsible for the processing of your personal data.
2. Which Personal Data We Process
We may collect and process the following categories of personal data:
• Identification data (name, address, date of birth, nationality, phone number, email address, passport/ID details);
• Medical and health-related information;
• Treatment history and medical records;
• Before and after photographs;
• Communication data (emails, WhatsApp messages, phone calls, social media messages);
• Billing and payment information;
• Website usage data and IP addresses;
• Appointment and scheduling information.
3. Why We Process Your Data
Your personal data may be processed for the following purposes:
• Managing consultations, treatments and surgical procedures;
• Creating and maintaining medical records;
• Patient follow-up and aftercare;
• Communication regarding appointments and treatments;
• Administrative and accounting purposes;
• Compliance with legal and regulatory obligations;
• Sending newsletters or marketing communications (only with consent where required);
• Improving our website and services.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
• Performance of a contract or treatment agreement;
• Compliance with legal obligations;
• Your explicit consent;
• Protection of vital interests;
• Legitimate interests of BeClinic BV.
Health-related data are processed in accordance with Article 9 GDPR and Belgian healthcare legislation.
5. Sharing of Personal Data
Your personal data may be shared with:
• Medical professionals involved in your treatment;
• Hospitals, laboratories and anesthesiologists;
• IT and software providers;
• Hosting and cloud service providers;
• Accounting and administrative partners;
• Marketing and communication platforms (where applicable);
• Government authorities or regulatory bodies where legally required.
We ensure that all third parties processing personal data on our behalf comply with GDPR requirements.
6. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA), including providers such as Google, Meta, Mailchimp or Microsoft.
Where applicable, appropriate safeguards are implemented in accordance with GDPR requirements.
7. Communication via WhatsApp & Social Media
Patients and website visitors may contact BeClinic BV through communication platforms such as WhatsApp, Instagram, Facebook Messenger, email or other social media channels.
Please note that communication via such third-party platforms may involve the processing of personal data by the providers of these services (such as Meta Platforms Inc.).
While BeClinic BV takes reasonable measures to protect your privacy, we advise patients not to share highly sensitive medical information through social media or unsecured messaging applications whenever possible.
Any personal data communicated through these channels will only be used for purposes related to patient communication, appointment management, follow-up care and customer service.
Medical photographs or medical information received through WhatsApp or social media will be treated confidentially and incorporated into the patient file only where relevant for treatment purposes.
By contacting BeClinic BV through these channels, you acknowledge and accept the potential privacy risks associated with the use of third-party communication platforms.
8. Medical Photography
Before-and-after photographs may be taken as part of your medical file and treatment follow-up.
Such photographs will only be used for marketing, educational or publication purposes with your explicit written consent.
Medical photographs received through WhatsApp, Instagram or other communication channels may also be stored securely as part of the patient’s medical file where relevant for treatment and follow-up purposes.
You may withdraw your consent at any time.
9. Data Retention
Medical records are retained for the legally required retention period under Belgian law.
Other personal data are retained only for as long as necessary for the purposes for which they were collected or to comply with legal obligations.
10. Security Measures
BeClinic BV takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access or disclosure.
These measures include:
• Restricted access to medical files;
• Password-protected systems;
• Secure servers and encrypted communications where appropriate;
• Confidentiality obligations for staff members;
• Regular backups and security monitoring.
11. Website Use, Cookies & Google Analytics
Our website www.beclinic.com uses cookies and similar technologies to improve user experience and analyze website traffic.
We may use Google Analytics and similar tools to understand how visitors use our website.
You can manage cookie preferences through your browser settings or our cookie banner.
For more information, please consult our Cookie Policy.
12. Your Rights
Under GDPR, you have the right to:
• Access your personal data;
• Correct inaccurate data;
• Request deletion of your data where legally possible;
• Restrict or object to processing;
• Withdraw consent at any time;
• Request data portability;
• Lodge a complaint with the Belgian Data Protection Authority.
Requests may be sent to: info@beclinic.com
We may request proof of identity before processing your request.
13. Complaints
If you have concerns regarding the processing of your personal data, we encourage you to contact us first.
You also have the right to file a complaint with:
Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35
1000 Brussels
www.gegevensbeschermingsautoriteit.be
14. Changes to This Privacy Policy
BeClinic BV reserves the right to update this privacy policy at any time.
The most recent version will always be available on www.beclinic.com.
